Privacy Policy — 4777pet

1. Data We Collect

4777pet collects personal data from you in several ways: directly through the information you provide during registration and account management; automatically through your use of the platform; and, in limited cases, from third-party sources such as payment providers and identity verification services. The categories of personal data we collect are described below.

1.1 Information You Provide Directly

When you register an account, complete KYC verification, or interact with our support team, you may provide the following categories of personal information:

1.2 Information Collected Automatically

When you access and use the 4777pet platform, we automatically collect certain technical and behavioural data. This data is collected through server logs, cookies, and analytics tools and includes:

• Device type, operating system, and browser version
• IP address and approximate geographic location (country and city level)
• Pages visited, time spent on each page, and navigation paths through the site
• Game sessions initiated, bet amounts, and game outcomes (for account integrity and responsible gaming monitoring)
• Login timestamps and session duration
• Referring URL (the page you visited before arriving at 4777pet)

This automatically collected data is used primarily for platform security, fraud detection, and service improvement. It is not used to build individual marketing profiles or sold to advertisers.

1.3 Information from Third Parties

In limited circumstances, 4777pet may receive personal data about you from third-party sources, including:

• Payment providers (bKash, Nagad, Rocket, Upay) — transaction confirmation data to verify deposit and withdrawal status
• Identity verification services — confirmation of identity document authenticity during KYC review
• Fraud prevention partners — risk signals to detect suspicious account activity or potential money laundering

Where we receive data from third parties, we handle it with the same level of care and in accordance with the same principles described throughout this Privacy Policy.

2. How We Use Your Data

4777pet processes your personal data only for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your personal data are as follows:

• Account management: Creating, maintaining, and securing your player account on 4777pet, including processing login requests and updating account details.
• Transaction processing: Receiving deposits and dispatching withdrawals via bKash, Nagad, Rocket, and Upay in Bangladeshi Taka (BDT), and maintaining accurate financial records for each account.
• KYC and compliance: Verifying your identity and age in accordance with our responsible gaming commitments and anti-money-laundering obligations. We cannot process withdrawals without completed KYC verification.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support services based on interaction history.
• Platform security and fraud prevention: Detecting, investigating, and preventing unauthorised account access, bonus abuse, match-fixing, and other forms of fraudulent activity.
• Responsible gaming: Monitoring gameplay patterns to identify potential signs of problem gambling and facilitating self-exclusion or deposit-limit requests where applicable.
• Service improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and the overall user experience for Bangladesh players.
• Promotional communications: Sending you information about bonuses, seasonal promotions (such as BPL season offers or Eid specials), and platform updates — but only where you have not opted out of receiving such communications.

3. Data Sharing & Third Parties

4777pet does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers

We engage carefully selected third-party service providers who assist us in operating the 4777pet platform. These providers process your data on our behalf and under our instructions, and are contractually bound to handle it securely and in accordance with applicable data protection standards. Categories of service providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay) for facilitating BDT transactions
• Identity verification and KYC technology providers
• Cloud hosting and server infrastructure providers
• Fraud detection and cybersecurity service providers
• Customer support platform providers
• Analytics providers (processing anonymised, aggregated data only)

3.2 Game Content Providers

Some games available on 4777pet are provided by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play games from these providers, certain gameplay data (such as session ID, bet amounts, and game outcomes) may be processed by those providers' systems. These providers operate under their own data processing agreements and are bound by industry-standard security requirements. No identity or payment data is passed to game providers.

3.3 Legal and Regulatory Disclosures

4777pet may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a valid court order, or official regulatory request. We will notify you of any such disclosure where legally permitted to do so. We will not disclose more data than is strictly required to satisfy the legal obligation in question.

3.4 Business Transfers

In the event that 4777pet undergoes a merger, acquisition, or transfer of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any change to the applicable privacy terms via the contact details registered on your account.

4. Cookies & Tracking Technologies

4777pet uses cookies and similar tracking technologies to operate the platform, maintain session continuity, and collect analytics data. A cookie is a small text file placed on your device by a website server. Cookies themselves do not contain personally identifiable information, but they may be linked to personal data we hold about you in certain cases (for example, when you are logged into your account).

4.1 Types of Cookies We Use

4.2 Managing Cookies

You may manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your 4777pet account, as these cookies are essential for session authentication. Disabling functional or analytics cookies will not affect your ability to play games or process transactions, but may result in a reduced user experience.

5. Data Security & Retention

4777pet takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive personal data including KYC documents and financial records
• Role-based access controls ensuring that only authorised staff with a legitimate need can access personal data
• Regular internal security audits and vulnerability assessments
• Two-factor authentication (2FA) available for player accounts as an additional layer of login security
• Automated monitoring systems for detecting unusual account activity or potential data breaches

While we maintain robust security measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights or interests, 4777pet will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

5.1 Data Retention Periods

We retain your personal data for as long as your account remains active and for a defined period thereafter to meet our legal and compliance obligations. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of the account plus a minimum of 5 years following account closure, for compliance and audit purposes.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years following account closure or the completion of the relevant KYC check, whichever is later.
• Support communications: Retained for up to 3 years from the date of the interaction, unless required to be kept longer in connection with an ongoing dispute.
• Analytics and log data: Retained in anonymised or aggregated form for up to 24 months.

Once the applicable retention period expires and there is no legal basis for continued processing, your personal data will be securely deleted or permanently anonymised.

6. Your Rights & Choices

As a registered player on 4777pet, you have a number of rights with respect to your personal data. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at support@4777pet with the subject line "Data Rights Request".

6.1 Right of Access

You have the right to request a copy of the personal data we hold about you. Upon receipt of a verified access request, we will provide you with a summary of your personal data in a readable format within a reasonable timeframe. We may need to verify your identity before processing an access request to ensure the data is not disclosed to an unauthorised party.

6.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Some data fields (such as your registered mobile number) can be updated directly through your account settings, while others (such as your legal name) may require submission of updated verification documents.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you believe the data has been processed unlawfully. Please note that certain categories of data — particularly KYC records and transaction histories — must be retained for defined periods to meet legal and financial compliance obligations, and cannot be deleted on request before those periods expire.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified. During a restriction period, we will continue to store your data but will not actively process it except for limited purposes (such as legal claims or compliance obligations).

6.5 Right to Withdraw Marketing Consent

Where we process your personal data for direct marketing purposes (such as promotional emails about bonuses or seasonal offers), you have the right to withdraw your consent at any time. Withdrawing consent for marketing does not affect the lawfulness of any processing that took place before the withdrawal, and does not affect the processing of data for non-marketing purposes such as account management and transaction processing.

7. Children's Privacy

4777pet is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. Registration on 4777pet is only permitted for adults aged 18 years and above. Age verification is a mandatory component of our KYC process, and accounts where the registered user is found to be under 18 will be immediately closed and all data associated with that account will be securely deleted, with the exception of any records that must be retained for legal or compliance purposes.

If you are a parent or guardian and believe that a minor has created an account on 4777pet using false information, please contact us immediately at support@4777pet. We will investigate the matter promptly and take appropriate action, including account closure and data deletion where applicable.

We strongly encourage parents and guardians to make use of available parental control and internet filtering tools to prevent minors from accessing online gambling platforms. 4777pet supports responsible gaming initiatives and is committed to protecting vulnerable individuals, including minors, from the potential harms associated with gambling.

8. Policy Updates & Contact

4777pet reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, improvements to our platform, or changes in our data processing practices. When we make material changes to this Policy, we will notify registered users via their registered mobile number or email address (where provided) and update the "Effective Date" displayed at the top of this document. We encourage you to review this Privacy Policy periodically to remain informed about how your data is being protected.

Your continued use of 4777pet following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any update to this Policy, you should discontinue use of the platform and contact us to request account closure.

8.1 Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 4777pet handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled in English, and our team operates around the clock at Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy applies exclusively to personal data processed by 4777pet in connection with the operation of its platform. It does not apply to third-party websites or services that may be referenced within the platform. For the avoidance of doubt, this Policy should be read in conjunction with the Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and 4777pet.